PM: Government entities' performance 'below expectations, unacceptable'

تم نشره في Mon 25 August / Aug 2014. 07:55 PM

AMMAN (Petra) – Prime Minister Abdullah Ensour on Sunday chaired a meeting of the public institutions taking part in the King Abdullah II Award for Excellence and said the evaluation of the performance of most government entities this year is "below expectations and unacceptable".

Some 12 public institutions and one ministry - the Ministry of Industry, Trade and Supply - took part in this year's award, second round.

Ensour said that according to the evaluation, just one department bagged three stars out of five, the rest falling below that level, telling the heads of the entities that today's meeting is "a moment for contemplation for some of them".

He prodded the departments to do better in the next evaluation and also urged wider participation by other governmental entities in the future rounds.

The premier told the meeting, held at the Prime Ministry in the attendance of a number of ministers and heads of departments, that the "prestigious award is a source of pride for the entities that have won it, but those who shun it should realise their shortcomings and failure to do their job."

The aim of this effort, he stressed, is to upgrade the level of government service available to the public, which "we should serve in the best possible manner that guarantees them respect, assurance and dignity and saves them time and effort."

Ensour also urged civil servants to live up to ethics and moral criteria while dealing with the public, and, above all, to provide efficient service without resorting to wasta (nepotism) "in order to create a feeling among the people that the state is serving them in the best way."

The distinguished public service award is meant to galvanize ministries and government departments to offer highly proficient service that ensures public satisfaction, noted Yasera Ghosheh, executive director of the King Abdullah Centre for Excellence.